SheLovesTruckin LLC
NO REFUNDS ON DIGITAL PRODUCTS
All digital products offered by SheLovesTruckin LLC, including but not limited to templates, downloads, e-books, PDFs, guides, workbooks, digital designs, and any other non-physical files are non-refundable, non-returnable, and non-exchangeable under any circumstances.
Because digital items are instantly accessible and irrevocable, all sales of digital products are final.
Please review all product descriptions, previews, and details carefully before completing your purchase.
PHYSICAL PRODUCTS: PRINTFUL & PRINTIFY (PRINT-ON-DEMAND)
All physical items sold through this website are fulfilled by Printful and/or Printify using a print-on-demand (POD) process.
Each order is custom-made specifically for you at the time of purchase.
2.1 Orders We Cannot Refund or Accept Returns For
We do not provide refunds, returns, or exchanges for:
Incorrect size ordered
Buyer’s remorse or change of mind
Choosing the wrong color or style
Customer checkout mistakes
Fit or preference issues
Failure to read size charts
Ordering errors
All sales are final unless the item is defective.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We will replace physical items at no cost to you if:
The item arrives damaged
The item is misprinted
The item is defective
The wrong product was shipped
To qualify for a replacement, you must contact us within 7 days of delivery at support@shelovestruckin.com and include:
Your order number
A description of the issue
Clear photos of:
• The damaged or defective item
• The printing error (if applicable)
• The packaging and shipping label
Printful/Printify requires photographic proof to process any replacement.
If approved, a replacement will be issued in accordance with fulfillment partner policies.
Refunds for physical products are only provided when required by law and only if Printful/Printify approves the refund instead of a replacement.
LOST, STOLEN, OR RETURNED-TO-SENDER ORDERS
4.1 Lost packages
If a package is lost in transit, we will assist in contacting the fulfillment provider.
Replacements are determined by Printful/Printify.
Refunds are not guaranteed unless approved by the fulfillment provider.
4.2 Stolen packages
If tracking shows “Delivered,” we cannot replace or refund stolen items.
Customers must file a claim with the carrier or use applicable parcel insurance.
4.3 Returned-to-sender packages
If a package is returned due to:
Incorrect address entered by the customer
Failure to pick up from the post office
Delivery refusal
Customers must pay additional shipping costs to resend the item.
No refunds or exchanges will be issued.
ORDER CANCELLATIONS
Orders may only be canceled if production has not begun. Once an order enters production, it cannot be canceled, refunded, or changed.
COLOR, PRINTING, AND DISPLAY DISCLAIMER
Due to printing variations:
Colors may differ from what appears on your screen
Mockups may not perfectly represent the final product
Fabric texture, print saturation, and placement may vary
Such variations are not considered defects and are not eligible for refunds or exchanges.
SIZING DISCLAIMER
Size charts are provided, and customers are responsible for reviewing them before ordering.
Sizing mistakes resulting from customer error are not eligible for refunds or exchanges.
SHIPPING DELAYS
We are not responsible for delays caused by:
Shipping carriers
Customs
Weather conditions
Peak-season volume
Incorrect addresses supplied by the customer
Such delays are not grounds for refunds.
FRAUD PREVENTION
We reserve the right to refuse any order that shows signs of fraudulent activity, suspicious behavior, or chargeback abuse.
Any chargeback filed without contacting support@shelovestruckin.com first will be considered fraudulent.
We reserve the right to dispute such chargebacks with proof of delivery, proof of fulfillment, order details, and communication logs.
Customers engaging in fraudulent disputes may be banned from making future purchases.
CHARGEBACK POLICY
By making a purchase from SheLovesTruckin LLC, you agree to:
Contact us first to resolve any issue before initiating a chargeback.
Allow us reasonable time to investigate and respond to your claim.
Filing a chargeback without attempting resolution through our support team first is a violation of this policy.
If a chargeback is filed, we reserve the right to provide the payment processor with all necessary documentation, including order records, IP logs, shipping details, and customer communication, to dispute the claim.
Fraudulent chargebacks may result in:
Immediate account termination
Ban from future purchases
Legal action where applicable
POLICY AGREEMENT
By purchasing from SheLovesTruckin LLC, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.
For any questions, please contact:
support@shelovestruckin.com
